Refund policy

Returns & Refunds Policy — DD Home

14-Day Return Window

We offer a 14-day return policy, which means you have 14 days from the date you receive your item to request a return.

Return Eligibility

To be eligible for a return, the item must be:

• In the same condition as received

• Unused and not installed (where applicable)

• With any original tags/labels (if included)

• In the original packaging

• Accompanied by the receipt or proof of purchase

How to Start a Return

To start a return, please contact us at: support@ddhome.com

Returns (if approved) will be sent to the following address:
Sheikh Zayed City, Giza, Egypt

If your return is accepted, we will send you:

• A return shipping label (if applicable)

• Clear instructions on how and where to send your package

Items sent back without requesting a return first will not be accepted.

For any return-related questions, reach us anytime at: support@ddhome.com

Damages & Issues

Please inspect your order upon delivery and contact us immediately if:

• The item is defective

• The item is damaged

• You received the wrong item

We’ll evaluate the issue and make it right as quickly as possible.

Refund Types

Full Refunds

A full refund may be approved if:

• The furniture is damaged during shipping, or

• The delivered item is significantly different from what you ordered (more than 20% difference)

• You notify us within 14 working days of delivery

For minor discrepancies (10%–20% difference), we will attempt to adjust/fix the furniture at no additional cost.

Partial Refunds

You may return your order for a refund (excluding shipping charges) within 14 days of delivery, provided that:

• The furniture is in original condition and packaging

• You notify us within 14 days of delivery

• A restocking fee of up to 25% may apply (depending on the item condition)

Exceptions / Non-Returnable Items

We do not accept returns for:

• Custom-made / made-to-order items (special sizes, colors, finishes, or personalized orders)

• Sale items

• Gift cards

If you’re unsure whether your item qualifies, contact us before purchasing or returning: support@ddhome.com

Refund Processing Time

Once we receive and inspect your return, we will notify you whether your refund is approved. If approved, the refund will be issued to your original payment method within 10 business days, minus any applicable transaction fees.

Please note: your bank or credit card provider may take additional time to process and post the refund.

If it has been more than 15 business days since your refund was approved and you still haven’t received it, contact us at: support@ddhome.com